Practice Head /Manager – ServiceNow Hiring

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Job Summary: 

We are seeking an experienced Practice Head/Manager for our ServiceNow division with a track record of leadership in IT service management. The ideal candidate will be responsible for overseeing all aspects of our ServiceNow practice, including delivery management, resource allocation, practice planning, and client engagement. This role requires strong leadership skills, a deep understanding of the ServiceNow platform, and the ability to collaborate effectively with cross-functional teams.

Responsibilities:

• Delivery Management: Oversee the delivery of projects by global resources, ensuring projects are completed on time and within budget.
• Practice Management: Develop and execute strategies to grow the ServiceNow practice, including recruitment, training, and development of team members.
• Client Engagement: Collaborate with Sales/Pre-sales teams to identify and pursue opportunities with prospective customers.
• Resource Management: Allocate resources, assign responsibilities, and coordinate activities to ensure project success.
• Scope Management: Define project scope, goals, and deliverables in alignment with business objectives.
• Budget Management: Monitor project expenditures and ensure projects are delivered within financial constraints.
• Quality Assurance: Ensure all deliverables meet quality standards and stakeholder expectations.
• Status Reporting: Provide regular project status reports to stakeholders, including progress updates, risk assessments, and issue resolution.

Requirements:

• Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field. Master’s degree preferred.
• Experience: Minimum of 10 years in IT service management, with at least 7 years in a leadership role within a ServiceNow practice.
• Certifications: ServiceNow certifications (e.g., Certified Implementation Specialist, Certified System Administrator) required.
• Technical Skills: Proficiency with ServiceNow platform capabilities, ITSM, project/program management, Agile methodology, and integration with multiple tools.
• Leadership Skills: Strong leadership and team management skills with the ability to inspire and motivate diverse teams.
• Communication: Excellent communication, presentation, and negotiation skills.
• Travel: Willingness to travel onsite to the US or other countries as needed.

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