ServiceNow Technical Lead Hiring

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Job Summary:

 

Synoptek is seeking a proficient ServiceNow Technical Lead to join our dynamic team. The ideal candidate will have a solid background in computer science, engineering, or related fields with at least 5 years of experience in software/application development. As a ServiceNow Technical Lead, you will be responsible for overseeing the implementation and maintenance of various ServiceNow modules such as HRSD, CSM, PM, and ITSM. Your role will involve providing technical leadership, guiding smaller teams, and actively engaging in customer-facing interactions to ensure successful project delivery.

 

Responsibilities:

 

1.Lead the implementation and customization of ServiceNow modules including HRSD, CSM, PM, and ITSM.

2.Collaborate with stakeholders to understand business requirements and translate them into technical solutions within the ServiceNow platform.

3.Provide technical expertise in designing and architecting ServiceNow solutions, ensuring scalability, reliability, and performance.

4.Act as a primary point of contact for clients, leading technical discussions, and providing recommendations based on best practices and industry standards.

5.Mentor and guide smaller teams on complex development tasks, troubleshooting issues, and ensuring timely delivery of projects.

6.Stay updated with the latest ServiceNow features, functionalities, and best practices to continuously improve implementation processes.

7.Communicate effectively with cross-functional teams, project managers, and clients to ensure alignment on project objectives and timelines.

8.Conduct regular code reviews, performance optimizations, and maintain documentation for implemented solutions.

9.Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.

Requirements:

 

1.Bachelor’s or Master’s degree in computer science, engineering, or MCA.

2.Minimum 5 years of experience in software/application development, with at least 5-7 years of specific experience in ServiceNow.

3.Proficiency in all core modules of ServiceNow, including HRSD, CSM, PM, and ITSM.

4.Strong understanding of ServiceNow technical architecture and best practices.

5.Proven experience in customer-facing roles with the ability to lead technical discussions and provide strategic recommendations.

6.Demonstrated leadership skills with the ability to guide and mentor smaller teams.

7.Excellent communication skills, both verbal and written, with the ability to articulate complex technical concepts to non-technical stakeholders.

8.Ability to work effectively in a fast-paced environment and manage multiple priorities with attention to detail.

9.Immediate to 60 days notice period preferred.

10.Location preference: Ahmedabad (1st Preference), Pune (2nd Preference).

11.Salary negotiable based on candidate’s qualifications and experience.

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