Practice Head Hiring

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Job Summary:

We are seeking an experienced Delivery Manager to oversee our global ServiceNow practice at Synoptek. This role involves managing project delivery, practice growth, resource allocation, and client engagement to ensure successful outcomes. The ideal candidate will have extensive IT service management experience, strong leadership skills, and a proven track record in ServiceNow implementations.

Responsibilities:

• 1.Delivery Management: Lead global teams in delivering high-quality projects, ensuring adherence to timelines, budgets, and client expectations.
• 2.Practice Management: Drive the growth and development of our ServiceNow practice, collaborating with cross-functional teams to enhance service offerings.
• 3.Recruitment: Participate in hiring activities to build a skilled team capable of delivering excellence.
• 4.Sales/Pre-sales Support: Partner with sales and pre-sales teams to develop proposals, engage with prospective clients, and contribute to business development activities.
• 5.Training and Development: Foster a culture of continuous learning and development within the team, ensuring skills enhancement and career growth.
• 6.Project Planning and Management: Define project scopes, objectives, and deliverables in alignment with business goals. Manage resources, budgets, and timelines effectively.
• 7.Quality Assurance: Ensure all project deliverables meet quality standards and stakeholder expectations.
• 8.Reporting: Provide regular updates to stakeholders on project status, risks, and issue resolution.

Requirements:

• 1.Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field. Master’s degree preferred.
• 2.Experience: Minimum of 10 years in IT service management, with at least 7 years in a leadership role within a ServiceNow practice.
• 3.Certifications: ServiceNow certifications such as Certified Implementation Specialist or Certified System Administrator are required.

Skills and Competencies: 

• Experience with ServiceNow platform capabilities including ITSM, Project/Program Management, Cost & Effort Estimation, ServiceNow ITSM Module, ServiceNow Discovery, ServiceNow Service Portal, ServiceNow Orchestration, ServiceNow Integration with Multiple tools, Scrum Methodology/Sprints, Agile Methodology, Onsite-Offshore Coordination, Global Client Engagements & Pre-sales participation, SLAs/Compliances, Knowledge Sharing.
• Strong leadership and team management skills.
• Excellent communication, presentation, and negotiation abilities.
• Ability to travel onsite to the US or other countries as needed.
• Analytical and problem-solving skills with a focus on innovative solutions.

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